Αγόρασα μια συσκευή παρουσίασε πρόβλημα τιν επέστρεψα και ο κινέζος κάνει τον κινέζο για τα χρηματα άνοιξα υπόθεση στο eBay και μου απάντησαν οτι φαίνεται οτι σε λίγες μέρες θα πάρω τα χρηματα.σε επόμενο μαιλ και ενώ δεν μου είχε επιστρέψει τα χρηματα πηρα τιν παρακάτω απάντηση
Hi Ioannis,
Thank you for contacting eBay Customer Service about the item # I understand that you have not received your refund yet. I know how this situation can be frustrating for a buyer like you. My name is Ruby. I am happy to assist you.
First off, it is good to know that you have opened and Item does not match the seller's description case in your resolution center.
Ioannis, when I checked your account, I was able to see that you were in constant communication with your seller. Good job! Also, your seller's last message was that he was processing your refund and it may take 2 days at most. Now, two days have passed you have not received your money yet. I am sorry to hear about this.
About your case, it was closed not in your favor. The best thing to do about this is to continue contacting your seller and let us both cross our fingers that he will give you your refund as promised. On our end, we won't be able to open a new case for this item. Please keep in mind that we can only open 1 case/transaction.
I just want to inform you that I have gone an extra mile and sent your seller a message. I hope receiving an email from eBay will reinforce him to give you your refund.
Also, you can file a report with econsumer.gov. Econsumer.gov is a multinational site that deals with cross-border problems. They recommend solutions and may be able to help get your money back. When you file a complaint on econsumer.gov, consumer protection agencies in more than 20 countries will be notified, including those in Canada, United Kingdom, Australia, and Japan. Econsumer.gov helps law enforcement spot and prevent Internet crime.
To file a complaint:
1. Go to:
http://www.econsumer.gov/english/ 2. Click "Report your Complaint!"
3. Review the information provided.
4. Click the "Complaint Form" button
I am positive that I've explained everything clearly. Thanks again for writing. We truly appreciate you as one of our valued customers.
Thank you for choosing eBay. We value your business. Have a beautiful and wonderful day!
